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For Office for Mac, you can have up to 25 licenses associated with the same Microsoft account: only one license for an Office 365 subscription and multiple one-time-use installs of Office for Mac Home and Student or Home and Business. Office for Mac buying guide 2019. Version of Office for Mac is the right one for you in our complete guide to buying Microsoft Office for Mac. And you lose the license.

I have an Office 365 license, and it's still definitely valid and very much paid for, but Excel didn't seem to think that was the case when I went to open the app.

Fortunately, there's a really easy fix to the problem that doesn't involve contacting Microsoft and yelling at anyone on the phone. Download microsoft publisher 2011 for mac windows 7.

How to fix Microsoft Office 365 subscription problems

Here's what you should do to resolve the issue:

  1. Right-click on the Start button.

  2. Select apps and features.

  3. Find the application from the list that you had the error in. (If you're using Office 365 the app will be labeled as the package and not the individual app name).

  4. Click modify.

  5. Select online repair.

  6. Click repair.

In some cases, errors can be fixed with the quick repair option, but when a license comes into play you need to go online to ensure everything syncs back up correctly.

Office will now download whatever files and data it needs to repair itself. Once the process is complete, fire up the misbehaving application again. You should no longer see an error message stopping you from being productive like a boss!

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Applies to:Office for Mac, Office 2019 for Mac, Office 2016 for Mac

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To use Office for Mac in your organization, it needs to be activated. How you activate Office for Mac depends on whether your organization has an Office 365 plan or has a volume license agreement. But in both cases your users won't have to enter any product keys.

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Note

If you're an Office user trying to activate a personal copy of Office for Mac, follow these instructions instead of reading this article.

Activate Office 365 versions of Office for Mac

If your organization has an Office 365 plan, make sure you assign each user a license for Office before you deploy Office for Mac to your users. If you don't assign a user a license, you can still deploy Office for Mac to that user, but the user won't be able to activate and use Office.

For Office 365 customers, Office for Mac activates by contacting the Office Licensing Service on the internet. The Office Licensing Service keeps track of which users are licensed and how many computers they've installed Office on.

After you deploy Office for Mac, your users are prompted to activate Office the first time they use it. Make sure users are connected to the internet when they activate Office.

On the Sign in to Activate Office screen, users should select Sign In, and then enter their email address and password. After they sign in, users may see an alert asking for permission to access the Microsoft identity stored in their keychain. They should select Allow or Always Allow to continue.

While you can deploy Office for Mac for your users, your users need to sign in and activate Office for Mac for themselves. That's to ensure that the Office Licensing Service properly associates Office for Mac with the correct licensed user.

A program on the Mac, the Office365ServiceV2 daemon, runs once a day to check the user's subscription status. The computer must be connected to the internet to contact the Office Licensing Service. If the computer can't contact the Office Licensing Service after nine days, the user sees a warning message when working in an app.

If the computer can't contact the Office Licensing Service after 30 days, Office goes into reduced functionality mode. This means that the user can open, view, and print existing documents in an Office app, but can't create or edit documents. The user also sees a message in the app that most features aren't available. After the user connects to the internet and the subscription status is verified, all the features of Office are available again.

For each user that you've assigned a license to in Office 365, you can deploy and activate Office for Mac on up to five Macs for the user. If you need to provide Office for Mac on a sixth computer for a user, you need to deactivate an existing installation first. Deactivating an installation doesn't remove Office for Mac from the computer. Instead, the installation goes into reduced functionality mode.

Users can sign into the Office 365 portal to deactivate an existing installation by going to My account > Install status > Manage installs. Or, you can deactivate an installation as an Office 365 administrator. Sign into the Office 365 portal, go to the admin center, and then go to Users > Active Users. Select the user, and then choose Edit for the Office installs property of the user.

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Activate volume licensed versions of Office for Mac

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To activate a volume licensed version of Office 2019 for Mac or Office 2016 for Mac, use the Volume License (VL) Serializer. You can download the VL Serializer by signing into the Volume Licensing Service Center (VLSC). You run the VL Serializer on each computer. By doing this, your users won't see any activation prompts when they first open Office 2019 for Mac or Office 2016 for Mac.

For more information, see Overview of the Volume License (VL) Serializer.

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